At Deals Sport Girl Outfit Store, we’re committed to making your shopping experience seamless from checkout to delivery and beyond. Our policies are designed with our active, fashion-forward customers in mind – young women who demand both style and performance from their sportswear and outdoor gear.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to serve our global customers (excluding some Asian and remote areas):
Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
Free Shipping
- Available on orders over £50
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on customs processing in your country.
Returns & Exchanges
We want you to love every item you purchase from us. If you’re not completely satisfied, you may return or exchange eligible items within 15 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Hiking & mountaineering shoes with removed or worn protective outer soles
- Sports shoes showing signs of outdoor wear
- Underwear and swimwear with broken hygiene seals
Return Conditions
All items must be:
- In original, unworn condition
- Unwashed with all tags attached
- In original packaging with all accessories
How to Return or Exchange an Item
Step-by-Step Return Process:
- Submit a Request within 15 days of delivery by emailing [email protected] using our template below
- Wait for Approval – We’ll respond within 2 business days with return instructions and your RMA number
- Package Your Return – Include the original packing slip or order confirmation
- Ship Your Return – Send to our UK address using a trackable method: Deals Sport Girl Outfit Store
Returns Department
94 Warstone Ln
Birmingham, GB B3C 2OW - Receive Your Refund or Exchange – See processing times below
Return/Exchange Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Deals Sport Girl Outfit Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Details of item(s) to return/exchange:
- Product Name:
- Size:
- Color:
- Reason for return/exchange:
For exchanges, please specify preferred replacement item:
- Product Name:
- Size:
- Color:
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Best regards,
[Your Full Name]
[Your Contact Number]
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 5 business days
- Funds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Credit card refunds may take 5-10 business days to appear on your statement
- PayPal refunds are typically processed within 24 hours
- Original shipping costs are non-refundable unless the return is due to our error
Exchange Processing
- We’ll ship your replacement once we receive your return
- Price differences will be adjusted (you’ll pay more or receive a refund for less)
- Standard shipping charges apply unless your original order qualified for free shipping
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.
Need Help?
Our customer service team is here to assist with any questions about shipping or returns. Email us at [email protected] and we’ll respond within 24-48 hours.
Note: This policy applies to all regions we serve globally, excluding some Asian and remote areas where our standard shipping doesn’t deliver.