At Deals Sport Girl Outfit Store, we want you to be completely satisfied with your purchase of our premium sportswear, footwear, and accessories. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Target Customers

Our policy is designed with our active, fashion-conscious customers in mind – primarily young women who value both style and performance in their sportswear and outdoor gear. We understand the importance of perfect fit and functionality in athletic clothing and footwear.

Returns & Exchanges Timeframe

You may return or exchange items within 15 days of receiving your order. All returned items must be in their original condition – unworn, unwashed, with all tags attached and in the original packaging.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Hiking & mountaineering shoes (if the protective outer sole has been removed or shows signs of wear)
  • Sports shoes (if worn outdoors or showing signs of wear)
  • Underwear and swimwear (if hygiene seals are broken)

How to Return or Exchange an Item

Step-by-Step Process:

  1. Submit a Return/Exchange Request within 15 days of delivery by emailing us at [email protected] using the template below.
  2. Wait for Approval – We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Return – Include the original packing slip or a copy of your order confirmation.
  4. Ship Your Return – Use a trackable shipping method to our address:
    Deals Sport Girl Outfit Store
    Returns Department
    94 Warstone Ln
    Birmingham, GB B3C 2OW
  5. Receive Your Refund or Exchange – See details below about processing times.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Sport Girl Outfit Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify preferred replacement item: – Product Name: – Size: – Color: I confirm that the item(s) are in original condition with all tags attached and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Processing

Once we receive your return:

  • Refunds will be processed within 5 business days and issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Credit card refunds may take 5-10 business days to appear on your statement.
  • PayPal refunds are typically processed within 24 hours.
  • Original shipping costs are non-refundable unless the return is due to our error.

Exchange Processing

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the replacement item costs more, you’ll need to pay the difference.
  • If it costs less, we’ll refund the difference.
  • Standard shipping charges apply for exchanges unless the original order qualified for free shipping.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Note: This policy applies to all regions we serve globally, excluding some Asian and remote areas where our standard shipping doesn’t deliver.